Shipping policy

At Raffaello Bellucci, operated by PRECOMMERCE LLC, we strive to ensure your orders reach you as quickly and efficiently as possible.

Order Processing

  • Processing Days: Orders are processed and shipped on business days: Monday–Friday (excluding weekends and major holidays).

  • Handling Time: Please allow 1-3 business days for our warehouse to process your order before it is dispatched. This processing time is not included in the estimated delivery window.

Estimated Delivery Times

  • Standard Shipping: Most orders typically arrive within 5 to 21 business days depending on your location.

  • Delays: During peak seasons, promotions, or holidays, shipping times may be slightly extended due to high order volumes.

Free Shipping Promotion

  • Eligibility: We offer Free Standard Shipping on all orders with a subtotal over 50€.

  • Conditions: If a discount code is applied, the final total must remain above 50€ to qualify. No additional codes are needed for this ongoing promotion.

Tracking Your Order

  • Confirmation: Once your order ships, you will receive an email with a tracking number.

  • Updates: Please note that tracking updates may take up to 48 hours to reflect in the carrier's system.

  • Methods: You can track your order via the "Track Order" tab on our website or by logging into your account.

International Shipping & Customs

  • Global Coverage: We ship to most countries worldwide.

  • Customs Fees: Any imported goods may be subject to customs duties or taxes determined by your local customs office. These fees are the sole responsibility of the customer.

  • Refusal: If you refuse to pay customs duties and the package is returned, shipping and handling fees may be deducted from your refund.

Order Changes & Cancellations

  • Cancellations: You must contact us at support@raffaellobellucci.com within 1 hour of placing your order to request a cancellation. Once an order has been fulfilled, it can no longer be cancelled.

  • Address Accuracy: Incorrect addresses entered at checkout are the customer’s responsibility. We cannot be held accountable for lost or undelivered orders due to incorrect shipping details provided by the customer.

Missing or Lost Orders

  • Status Updates: If your order is marked as "delivered" but has not arrived, please wait 24 hours as carriers sometimes scan packages prematurely.

  • Claims: If your order appears lost in transit, please file a claim with the carrier. If no resolution is reached after two weeks, contact our support team for assistance.

Contact & Business Information

  • Email Support: support@raffaellobellucci.com

  • Legal Entity: PRECOMMERCE LLC

  • Business Address: 5830 East 2nd Street, Ste 7000 #31875, Casper, WY 82609, USA